Finetuning your skills

Process Improvement Training

In this course you will focus on process improvement. You will learn how to set organizational priorities for continuous process improvement, how to execute process improvement projects, and how to sustain the initiative for continuous improvements.

€ 825,-

Per person per day (Excl. VAT) with discounts for more students (see price page for details)

Course information

Course Description:

To minimize risk and improve customer satisfaction, you need to ensure your processes are optimized. We offer you comprehensive process improvement training, covering a wide range of topics, from root cause analysis training and functional safety to Lean and Six Sigma, and more.


Course Objectives:

Without an effective strategy for Continuous Improvement, your business runs the risk of stagnating and falling behind in today’s competitive marketplace. Every aviation maintenance organisation must consistently strive to improve its products, its services, and its internal processes in order to offer real value and the utmost in customer excellence at all times.

Rather than addressing a single system or one specific methodology, continuous improvement revolves around the concept that there’s always a better way to accomplish something, whether it’s based on small, incremental improvements at the level of the individual, or larger, organisation-wide changes in procedure.


Learning objectives:

Upon successful completion of this course, you will be able to:

  • Understand the roles of process improvement
  • Relate underlying principles to frameworks and techniques used for process improvement
  • Synthesize information to make decisions for organizational initiatives and process improvement
  • Apply analytical techniques for tactical decisions in a process improvement project


Regulatory requirement compliance:

This course is developed i.a.w. the intentions for continuing approvement as detailed in EASA-FAA regulations and aviation related industrial standards, such as the AS/EN 9100, 9110 and 9120.



  • You need to be aware of your company’s processes
  • You need to be aware of you company’s contuing improvement initialtives
  • You need to have a clear understanding of your company’s quality assurance system


Course Topics

Module 1: Course Orientation & Fundamentals of Continuous Improvement
In this module, you will become familiar with the course, your instructor, your classmates, and our learning environment. The orientation also helps you obtain the technical skills required for the course. This module also connects process improvement to organizational learning and lays the groundwork for putting together an organizational initiative for continuous improvement. It introduces you to the principles and methodologies of Lean and Six Sigma as two initiatives for continuous improvement of processes.

Module 2: Managing the Continuous Improvement Initiative
Module 2 presents the organizational infrastructure needed for managing Lean and Six Sigma process improvement initiatives and describes techniques for aligning business strategy with continuous improvement. In this module, you will also learn about value stream maps and project charters as techniques for getting started with process improvement projects.

Module 3: Root Cause Analysis
Module 3 focuses on methods to study cause-effect relationships for process improvement. In this module, you will learn about the importance of assessing quality of measurements, followed by ways to synthesize knowledge of team members and methods to analyze numerical data. This module includes an overview of the Standard Normal Distribution and descriptions of statistical process control, analysis of variance (ANOVA), and multiple linear regression.

Module 4: Achieving and Sustaining Improvements
Module 4 introduces techniques for making and sustaining changes in processes and illustrates the implementation of Lean as a process improvement initiative in a financial services company. As a closing of this course, you will be presented with an overarching theoretical perspective of knowledge creation that explains the continuing cycles of process improvement.


Course Duration:

2 days (09:00 – 17:00)

Materials used

Required Materials:



Supplemental Materials:

Bring along a notebook and pen if you require to make written notes.

Hardware and Software requirements

Hardware requirements:

A reliable computer with internet connection is necessary to complete the online training.


Software requirements:

Software deemed necessary perform the online training.


Browser information:

We recommend that you use Google Chrome during the course and online examination.

Instructor information

Instructor credentials:

Mr. Danny Goergen has over 15 years of experience in the aviation industry. After several years working as an aircraft mechanic, he graduated as Bachelor in Aviation Engineering and started as a process engineer in an EASA Part 145 approved component repair shop.

Within this organisation he had two EASA Form 4 positions as Technical Manager and Quality Assurance Manager. In this last position he developed himself as an internal trainer, providing training in EASA/FAA/CAAC Part 145 regulations, Human Factors and Company Processes an Procedures.

While working for this organization as a Quality Assurance Manager and qualified Human Factors trainer, he had the ambition to consult, support and provide training not only for his employer, but also to offer these services to other organizations in the aviation industry.

In October 2009, Danny Goergen founded Holland Aviation Consultancy & Engineering (HACE).

Besides providing consultancy and training services to the aviation industry, on behalf of HACE, he also founded an online training platform, that facilitates the several HACE online training courses, such as Human Factors, EWIS target group 1-6, Fuel Tank Safety and SMS Training.

Mr. Danny Goergen was, on behalf of HACE, contracted in several interim quality management positions. Two of his clients were Part 147 approved Aviation Competence Centre (ACC, AMC66), where he held the EASA form 4 position of Quality Assurance Manager. Besides managing the Part 147 quality system, he is also responsible for training their staff in EASA Part 66-147 regulations awareness and MTOE procedures.

During these function, Mr. Danny Goergen has provided great results in improving processes, using custom made process improvement techniques, which are the basics for this course.


Contact information:

Mr. Danny Goergen can be contacted via e-mail (

Assessment and grading

Testing procedure:

Students will perform an (online) examination with Multiple-choice questions. A laptop or tablet with WiFi internet connection is needed to complete this examination.


Grading procedure:

This examination needs to be passed with a minimum passrate of 75% in order to receive a certificate of course completion.

Assignments and Participation

Assignments and Projects:

You are required to perform all the workshop assignments in order to complete this course.


Class Participation:

Students must communicate with other Students in the chatroom.

Students are expected to communicate with instructor as a learning resource.

Students are actively participating in discussions.

Course ground rules



Participation is required, expected to communicate with other students in team projects, learn how to navigate in the learning environment system, keep abreast of course announcements, use the student e-mail address opposed to a personal e-mail address. Address technical problems immediately and observe course netiquette at all times.

€ 825,-

Per person per day (Excl. VAT) with discounts for more students (see price page for details)

Some of our clients


Quick Scan

Do you want to beat the competition, but are you unsure how to get there? And you often experience a gap between your your desired and actual performance? Are you eager to know which improvements would yield actual results? That is where HACE comes in! Let our experts get to work to get the answers you have been looking for, with a Quick Scan. Within a day, with our innovative and data-driven methods, we will determine which elements of your organisation to tackle to get those desired results! Read more about the Quick Scan

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